We want you to love your new purchase, but we understand that from time to time, you may have to return or exchange an item. Here at Prosoccer.com, we strive to make this process as easy as possible. When sending back items, please send all new, unused, unworn products to us within 45 (forty-five) days of the order fulfillment date to receive a refund for the products you purchased. (Sale items are also accepted as well).
- Products must be unused, have the original tags attached, and be in original packaging.
- Products sent as promotional items included in your order must be returned along with original merchandise. Ex: buy one get one free or any other free items
- All unworn footwear must be in its original footwear box and returned within a separate shipping box.
As much as we would like to accommodate all returns, and keep all of our customers extremely happy, there are some products that are final sale.
- Undergarments (Bras, Compression Shorts, etc.)
- Customized Items (Professional Player Name and/or Numbers, Personalized Name and/or Numbers, Logos, Patches, etc.)
- Gift Cards
- Special Orders/Team Uniforms
- Large Field Equipment
HOW TO RETURN OR EXCHANGE PRODUCTS
All returns and exchanges must go through our returns process. Click here to start the process. You'll need your order # and your email or phone # on the order to start a return process.
FOOTWEAR PRODUCT RETURNS (USA only)
Policy updated: January 2023
If you need to return shoes you received as a gift or bought yourself, please use our returns page to get started.
As long as the return is made within our return window period, we'll accept it and give you a free shipping label to send it back. 45 days. If you want to return something after 45 days, you'll have to pay for the return label.
All of our brands stand behind their products. If you purchased an item that you believe is flawed or defective, you may return your product back to Prosoccer.com up to 45 (forty-five) days from the purchase date. Click here to start the process. If the item is defective, we will cover for the return label.
At Prosoccer.com we value the intensity of the game and understand the normal wear and tear of products. We believe that items will normally reveal signs of defectiveness within 45 (forty-five) days of use. Please note that footwear and gloves will experience normal wear and tear such as material wear, color loss, loose threads, etc. This is both normal and expected, and these occurrences are common and not indicative of defectiveness.
NOTE: After 45 day period, another return method is to work directly with the manufacturer to get a refund. Email the manufacturer using their website contact information.
DID YOU ORDER THE WRONG ITEM(s)?
If you ordered the wrong item by accident and we've already shipped the package, please begin your exchange process using our returns process from our website.
Note: You'll be responsible for covering the shipping cost to return the item to us, and we will cover the replacement item shipping cost.
DID WE SHIP THE WRONG ITEM(s)?
If we've somehow shipped the wrong product(s) to you, we apologize for the inconvenience. Please start your return or exchange request using our website returns process and we will cover the return label cost for that item(s) to be returned to us. Once we receive the product, we will ship the correct item to you at no cost.