Returns

Returns & Exchanges Policy

The Basics

We want you to love your purchase, but we understand that sometimes a return or exchange is necessary.
At ProSoccer.com, we make this process as simple as possible.

All new, unused, and unworn products may be returned within 30 days from the order fulfillment date for a refund or exchange. Sale items are also eligible for return. After 30 days, returns will not be accepted.

Free Return Coverage

When you opt in for return coverage at checkout, you’ll receive a prepaid shipping label, allowing you to return your items for free within 30 days of receiving your order.

If you do not purchase coverage, you can still return your items, but you will be responsible for the cost of the return shipping label.

Note: If your package is confirmed delivered by the carrier with proof of delivery, stolen packages are not covered under this protection.

How to Start a Return or Exchange

All returns and exchanges must go through our online returns portal.
You’ll need your order number and the email or phone number used on your order.

Unreturnable Items

  • Footwear must be unworn, in its original box, and shipped inside a separate outer box (no tape or damage on the shoe box).

  • Products must have original tags and packaging, with no signs of wear, odor, or washing.

  • Customized or personalized items (names, numbers, logos, patches, etc.).

  • Gift cards, special orders, team uniforms, and drop-ship orders.

  • Large or field equipment items.

Returns Over $500

For returns valued at $500 or more, customers are responsible for purchasing and providing their own return shipping label. Once received and inspected, we’ll update you via email or through the returns portal.

Exchanges

Start your exchange through our returns portal. Choose “Return” or “Shop Now.”
If you choose “Shop Now,” you’ll be redirected to select your replacement item.

We cover the shipping cost to send your replacement item, but you are responsible for the cost of returning the original product.

Footwear Returns (USA Only)

Policy updated: June 2023

  • Footwear must be unworn, with original tags and box included.

  • Please try shoes indoors on a clean surface before deciding to keep them.

  • Worn or soiled footwear will not be accepted for return.

Apparel & Equipment Returns

Returns are accepted within 30 days. If you didn’t purchase return coverage, you are responsible for the cost of the return shipping label.

We will only cover the cost of return shipping if we shipped the wrong product or size. Return labels are emailed to you and deducted from your refund total.

International Returns

International customers must start returns through our online returns process.
You are responsible for return shipping costs. Once we receive and inspect your item, we’ll issue a refund for the product price.

We do not accept exchanges for international orders. To exchange, please place a new order on our website.

Defective Items

If you believe an item is defective, please submit a return request within 30 days of purchase. If approved, we’ll provide a prepaid return label.

Defective Footwear, Gloves, and Equipment:

  • Normal wear and tear (color fading, loose threads, or small outsole gaps) is not considered a defect.

  • We recommend keeping separate pairs for training and match use to extend product life.

  • We guarantee our footwear, gloves, and equipment against performance-affecting defects for 30 days from purchase.

  • For manufacturer warranties beyond 30 days, please contact the manufacturer directly.

All footwear defect returns require the original box.

Wrong Item Ordered?

If you ordered the wrong item and it has already shipped, please begin an exchange through our returns process.
You’ll pay for return shipping, and we’ll cover the shipping for your replacement item.

We Shipped the Wrong Item?

If we made an error and shipped the wrong product, we sincerely apologize.
Please start a return or exchange through our returns portal. We’ll cover the cost of the return label and ship the correct item right away.

Lost or Stolen Packages

We are responsible for your order only until it is handed over to the carrier (USPS, UPS, or FedEx). Once accepted by the carrier, delivery is no longer under our control.

If the carrier confirms delivery to the correct address, we cannot issue a refund for stolen packages.

Preorders

If your item is on preorder, the estimated arrival date (ETA) will be listed on the product page and in your order confirmation.
Payment is charged immediately to reserve your product. You’ll receive an email once it ships.
Please add customerservice@prosoccer.com to your contacts to ensure you receive updates.

Heavy & Oversized Items

Large or heavy items (such as goals or training equipment) are usually drop-shipped directly from the manufacturer due to size and weight.
These orders typically take 2–3 business days to process before shipping.

Team Orders

Team and club orders may take up to 4 weeks for processing depending on product availability, production needs, and seasonal demand.
For details, please visit our Team Store.

Sales Tax

Sales tax applies to all orders shipped to addresses within California.

Holiday Season Orders

During the holidays, shipping carriers may experience delays. Please plan ahead and consider the following:

  • Customized orders may require an extra 3–5 business days for processing.

  • Select 2nd Day Air or Next Day Air for faster delivery.

  • Carrier or weather delays may occur, which are beyond our control.

  • Custom orders during busy seasons may need an additional 5 business days for processing.