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PLACING YOUR ORDER
So, when your order is submitted online, everyone in our customer service team sees the order, and one of them immediately jumps on it and starts the processing.
You will receive a confirmation email sent to the email address you specified on the order. It is extremely important to provide a valid email address when creating or editing your prosoccer.com account, as all communication regarding your order will be sent by email. You can check the status of your order or update your account information using the 'My Account' link located at the top right.
Some important stuff to keep in mind:
Pro Soccer processes all orders between 8:00 am and 5:00 pm (PST), Monday through Friday. Most orders are processed and shipped within 1-2 business days (excluding holidays). Processing time varies depending on product availability and production requirements, including name and number customization. Customized products may take 2-3 business days, and personalization takes 5-10 days excluding holidays) to ship out.
NOTE: Orders placed on Friday or over the weekend will not be shipped until the following business day, which will be Monday. Weekends are not considered business days, and we do not process or ship orders on these days. Please take that under consideration when placing your order.
If you have ordered an item that is currently out of stock, we will contact you via email to provide more information.
**Ordering for Christmas or another national holiday, please see our Holiday Shipping Guideline section for details.
Let's dive into the details of everything related to processing and shipping.
So, How are Backorders Processed?
If an item you have ordered shows as backordered, the estimated arrival time (ETA) will be noted on the product page and in your order confirmation. You may receive periodic emails on the status of your backordered product, but rest assured, we'll get it to you as fast as possible.
Personalized Jersey Orders
Personalized jerseys require 5-10 business days for shipping due to the need to order loose letters from our vendor and assemble them, regardless of the shipping method chosen. Our name and number sets are authentic, and all personalized items are final sale and cannot be returned or exchanged.
Customized Player Name & Number Orders
Player Name & Number sets may add 1-3 business days for processing before your item is shipped, regardless of which shipping method you choose.
All customized items are final sale and cannot be returned or exchanged.
Lost or Stolen Packages
We are responsible for your package until it reaches the post office. After that, it is no longer within our control. At checkout, we recommend selecting the USPS Priority Mail delivery option, which includes up to $100 in insurance against loss or damage. If you do not pick Priority Mail shipping and the USPS loses or damages your order, Pro Soccer cannot issue a refund. Most orders are shipped via USPS and are insured by USPS.
IF YOUR PACKAGE IS LOST OR DAMAGED IN TRANSIT, IT IS YOUR RESPONSIBILITY TO FILE A CLAIM WITH USPS. WE DO NOT ACCEPT LIABILITY FOR LOST PACKAGES DURING TRANSIT! IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS, IT IS YOUR RESPONSIBILITY TO CONTACT YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
How do preorders work?
If your item is on preorder, the ETA will be noted on the product page and your order confirmation. When placing a preorder, your form of payment will be immediately charged to ensure the product is reserved for you. You will receive an email updating you on the status of your order once your product has shipped. Just make sure to include customerservice@prosoccer.com in your email whitelist or contacts so you always get our emails delivered to your inbox.
I'm Ordering Heavy Items. What Do I Need To Know?
If you're purchasing a goal or other such heavy, big items, these will probably be dropshipped to you from the manufacturer due to the size and weight of your order. Dropshipping from the manufacturer however can have 2-3 business days for processing (excluding holidays). But, no worries, we're on top of it all for you. You will receive an email updating you on the status of your order once your product has shipped.
Ordering For Your Team?
When placing an order for your club team, please allow up to 4 weeks for processing. We know, that sounds like a long time doesn't it? The processing time for these orders depends on product availability, production requirements, and seasonal changes. Please visit our team store page (ProSoccer Team Store) for further information regarding your team order.
How are Sales Taxes Calculated For Online Orders
Oh, this is simple. Sales tax will be applied to all orders shipped to a California address.
Ordering During The Holiday Season?
We know you want to get your package delivered quickly and on time. During the holiday seasons, please consider the following guidelines to be sure your package is delivered on time*. If ordering something that needs to be customized (ie: name and number jerseys or your own name on a jersey, for example), there is an additional 3-5 days of processing time you should consider on top of the shipping time estimate.
If you've selected any of the two shipping services such as 2nd Day Air or Next Day Air, we will help prioritize your order so you get the package(s) in time. All other shipping services will have delays. We apologize for the inconvenience.
Note: Shipping delays during the busy holiday season are not uncommon. We rely on the carrier and their ability to deliver our customers' packages on time.
Furthermore, custom orders during busy holiday seasons will require our customer service team an additional 5 days to process before shipping.
SHIPPING & DELIVERY
Our Normal (non-holiday) Shipping Rates & Options
Most orders are shipped by the next business day from our headquarters in Irwindale, California. If you select a shipping service that is NOT "air", there may be one additional business day added to the shipping time.
Shipping rates are calculated based on estimated package weight and shipping destination. A flat rate is available for qualifying orders. Shipments can be sent to both PO Boxes and Military APO/FPO addresses via USPS only.
Delivery times are based on when orders are shipped from the Prosoccer.com warehouse. See available shipping methods and estimated delivery times below.
Free Shipping and Standard Shipping (3-7 Business Days)
Please note that FedEx, USPS Priority, and UPS Ground services do not guarantee delivery of your package within the advertised times. Often, there may be one or more days of delay by the carrier, over which we have no control. Typical transit times are 2-7 business days. Weekends are not considered business days.
Plus Shipping (2-4 Business Days)
Once you place your order with us, the package will be picked up from our facility the next business day by FedEx, UPS, or USPS. Carrier will ship the package the following day after processing. Three business days will count from the time the carrier ships from their facility, not from when they pick up from our location. Weekends are not considered business days, and the day the item is shipped is not counted as a business day. For example, if you ordered Plus Tuesday, then it will ship on Wednesday, and the delivery will be on Monday.
Express (1-3 Buisness)
Once you place your order with us, the package will be picked up from our facility the next business day by UPS. UPS will ship the package the following day after processing. 3 business days will count after UPS ships from their facility, and not when they pick up from our location. Weekends are not considered business days, and the day the item is shipped is not counted as a business day.
Overnight (1-2 Business days)
Your package will be processed on the same day as your order and shipped the following day by UPS from our location. The day it gets picked up doesn't count as a day.
For example if you order Next day day on Thursday then it will ship Friday and delivery will be Monday.
NOTE: Orders placed on Friday or over the weekend will not be shipped until the following business day, which will be Monday. Weekends are not considered business days nor do we process or ship orders on weekends.
*Transit times do not account for order processing time. Please allow additional time for order processing.
** Custom orders will need additional 1-3 business days of processing time.
UPS GROUND SHIPPING
Please keep in mind that UPS Ground service does NOT guarantee to deliver the package exactly as advertised. There may be delays by the carrier which we have no control over.
I Need My Order Fast! Can I Get Express Shipping?
We get it, of course, you can! Just select Next Day Air, 2nd Day Shipping, 3 Day Select Shipping during checkout. None of the express shipping options include Saturday or Sunday delivery. We do not offer express delivery to PO boxes either so please make sure to have a valid address, not a PO Box for a shipping address.
What Happens When There Are Shipping Delays?
Shipping delays may occur during busy holidays or during the fall or spring season. Here at Pro Soccer, we will do our best to accommodate last-minute and expedited orders placed during these times. During these times some products are subject to delivery restrictions because of size and weight and may be delayed because of these reasons. We are not responsible for weather-related or shipping delays caused by shipping carriers.
Is It Possible To Get My Order In Separate Shipments?
Yes, that's possible. Due to size and weight limitations, orders may arrive in more than one package. Please allow a few days for all packages to arrive before reaching out to us regarding your order. The number of packages shipped will be indicated on the shipping labels and on your invoice.
International Shipping
We at Prosoccer ship worldwide. International shipping times are different and do take longer than domestic (USA) shipping. Please see shipping options at checkout.
Shipping to Canada
All Canadian orders are shipped by DHL and UPS. Please allow up to fourteen business days to receive your order. Be advised that your order total will be in US dollars.
In some cases, Canadian customers will be required to pay duties and taxes before they receive their package. Please take note of this extra cost, as it is not included with your Pro Soccer merchandise and shipping charges.
FREE SHIPPING PROMOTION POLICY & EXCLUSIONS
When returning an item, if the total of your order falls below the required dollar amount intended for Free Shipping (your promotional benefit), the original shipping cost will be reapplied and then deducted from the total dollar amount of your original order when processing your return.
*If you receive Free Shipping on any order, your order will be shipped via Economy Shipping within the United States only. Free Shipping offers and promotions only apply when shipped within the continental United States, excluding Hawaii and Alaska.
*Free shipping does not include heavy items such as Goals, Training Equipment, and any item over 10 lbs.
*Excludes ALL team sales including uniforms, shorts, socks, etc.
*Excludes ALL returns and/or exchanges.