We want you to love your new purchase, but we understand that from time to time, you may have to return or exchange an item. Here at Prosoccer.com, we strive to make this process as easy as possible. When sending back items, please send all new, unused, and unworn products to us within 30 (thirty) days of the order fulfillment date to receive a refund for the products you purchased. (Sale items are also accepted as well)
HOW TO RETURN OR EXCHANGE PRODUCTS
All returns and exchanges must go through our returns process. Click here to start the process. You'll need your order number and your email or phone number on the order to start a return process.
All unworn footwear must be in its original footwear box and returned within a Separate shipping box and cannot be taped or damaged.
Products must be unused, have the original tags attached, and be in original packaging.
Products cannot be washed or have an odor smell such as perfume cologne deodorant.
Customized Items (Professional Player Name and/or Numbers, Personalized Name and/or Numbers, Logos, Patches, etc.)
Special Orders/Team Uniforms
Drop Ship Orders
Large Field Equipment
RETURNS $500 AND HIGHER
For returns that are valued at $500 or more, you're responsible for purchasing a return label and making sure items are all shipped back to our warehouse. Once we've received the returned items, we will inspect and update the status of your return on our returns portal or via email.
HOW TO EXCHANGE AN ITEM
Follow our return link portal on our website to begin your returns process. There you will see an option for return or shop now. If you click on shop now, it will redirect you back to our site and you can find what you need there to make the exchange. We do cover the shipping cost for the exchanged item, you must pay the shipping label to ship the item back to us.
FOOTWEAR PRODUCT RETURNS (USA ONLY)
Policy updated: June, 2023
If you need to return shoes you received as a gift or bought yourself, please use our returns page to get started.
As long as the return is made within our return window period, we'll accept it and give you a free shipping label to send it back. 30 days.
Footwear cannot be worn on the field or have visual signs of wear. You must have the original tags and packaging. We suggest trying all footwear at home in a clean area to ensure that the item fits to your liking. Footwear cannot be worn on the field or have visual signs of wear. You must have the original box.
APPAREL OR EQUIPMENT RETURNS
You have up to 30 days to make any returns. You are responsible to pay for the shipping label. We will only cover the shipping label if we ship you the wrong product or the wrong size.
We do send you the return label by email which will get deducted from your refund total. Use our automated returns link to get started.
You must follow our return link to start the process our website returns process. You are responsible to pay the shipping back to us once we have the item and its evaluated, we will give you a refund of the price of the products.
We don’t accept any exchanges from the portal. If you do need a different size, then you must go back to our site and place a new order.
All our brands stand behind their products. If you purchased an item that you believe is flawed or defective, you may return your product back to Prosoccer.com up to 30 (thirty) days from the purchase date. Click here to start the process. If the item is defective, we will cover for the return label.
Defective Footwear, Goalkeeper Gloves and Equipment
- Due to the various playing surfaces and weather conditions, all items will experience normal wear and tear. This includes but is not limited to color loss, loose threads, small gaps between the outsole and the upper, and minor tears in the latex palm
- It is recommended that for both footwear and goalkeeper gloves you purchase multiple (training and match) pairs to increase the life of the products
- We guarantee our footwear, goalkeeper gloves, and equipment free of performance-affecting defects for 30 days from the date of purchase
- Manufacturer warranties that surpass Prosoccer 30-day defect policy will have to be handled directly with the manufacturer
DID YOU ORDER THE WRONG ITEM(S)?
If you ordered the wrong item by accident and we've already shipped the package, please begin your exchange process using our returns process from our website.
Note: You'll be responsible for covering the shipping cost to return the item to us, and we will cover the replacement item shipping cost.
DID WE SHIP THE WRONG ITEM(S)?
If we've somehow shipped the wrong product(s) to you, we apologize for the inconvenience. Please start your return or exchange request using our website returns process and we will cover the return label cost for that item(s) to be returned to us. You could make the exchange through our portal and will ship you the correct item right away.