Returns & Exchanges Policy
We want you to love your purchase. If something isn't right, we're here to help make the return or exchange process as simple as possible.
All new, unused, and unworn products may be returned within 30 days of the order fulfillment date for a refund or exchange.
Sale items are eligible for return.
Clearance items are final sale and not eligible for return or exchange. This will be noted on the product page — no exceptions.
When you opt in for return coverage at checkout, you'll receive a prepaid shipping label to return your items for free within 30 days of receiving your order.
Original shipping costs are not refunded unless we shipped you the wrong item or size.
If you did not purchase return coverage, you are still able to return your items, but you will be responsible for the cost of the return shipping label.
The following items are not eligible for free return coverage:
- Heavy or oversized items
Note: Stolen packages with confirmed proof of delivery are not covered under return protection.
How to Start a Return or Exchange
All returns and exchanges must be submitted through our online returns portal. You'll need your order number and the email address or phone number used at checkout.
Start a Return or Exchange: https://www.prosoccer.com/apps/redo/returns-portal/login
Items That Cannot Be Returned
The following items are not eligible for return or exchange:
- Customized or personalized items (names, numbers, logos, patches, etc.)
- Footwear that has been worn or is missing its original box or tags
- Items without original tags and packaging, or showing signs of wear, odor, or washing
- Large or field equipment
For returns valued at $500 or more, customers are responsible for purchasing and providing their own return shipping label. Once we receive and inspect the item, we'll send you an update via email or through the returns portal.
Start your exchange through our returns portal and select "Return" or "Shop Now."
Shop Now: You'll be redirected to choose your replacement item.
We cover shipping on the replacement item sent to you.
You are responsible for the cost of returning the original item.
Footwear Returns (USA Only)
Footwear must be unworn, with original tags and box included.
Please try shoes indoors on a clean surface before deciding to keep them.
Worn or soiled footwear will not be accepted for return.
All footwear must be shipped inside a separate outer box — do not apply tape or labels directly to the shoe box.
Apparel & Equipment Returns
Returns are accepted within 30 days. If you did not purchase return coverage, you are responsible for the cost of the return shipping label.
We will only cover return shipping costs if we shipped the wrong product or size. Return labels are emailed to you and deducted from your refund total.
International customers must initiate returns through our online returns portal.
You are responsible for all return shipping costs.
Once we receive and inspect your item, we'll issue a refund for the product price.
We do not accept exchanges for international orders. To exchange, please place a new order on our website.
Note: Customs fees and duties are the responsibility of the customer. In rare cases, customs may charge additional fees. We have no control over customs charges and are not responsible for them.
If you believe an item is defective, please submit a return request within 30 days of purchase. If approved, we'll provide a prepaid return label.
The following are not considered defects:
- Normal wear and tear (color fading, loose threads, minor outsole gaps)
- Goalkeeper glove palm wear — foam wear from use is considered normal and is not covered under warranty
We recommend keeping separate pairs for training and match use to extend product life.
We guarantee footwear and equipment against performance-affecting defects for 30 days from purchase. For manufacturer warranties beyond 30 days, please contact the manufacturer directly.
All footwear defect returns require the original box.
If you ordered the wrong item and it has already shipped, please start an exchange through our returns portal. You'll cover return shipping, and we'll cover shipping on your replacement.
We Shipped the Wrong Item?
We sincerely apologize. Please start a return or exchange through our returns portal — we'll cover the full cost of the return label and ship the correct item right away.
We are responsible for your order until it is handed off to the carrier (USPS, UPS, or FedEx). Once accepted by the carrier, delivery is outside of our control.
If the carrier confirms delivery to the correct address, we are unable to issue a refund for stolen packages.
Sales tax applies to all orders shipped to California addresses.
During peak holiday periods, carriers may experience delays. We recommend planning ahead:
- Customized orders may require an additional 3–5 business days for processing.
- Select 2nd Day Air or Next Day Air for time-sensitive orders.
- Carrier and weather delays are beyond our control.
