PLACING YOUR ORDER
When we get orders, it's like the feeling you get when someone hands you a gift just for being you.
So, when your order is submitted online, everyone in our customer service team sees the order and one of them immediately jumps on it and starts the processing. You will receive a confirmation email sent to the email address you specified on the order. It’s extremely important to provide a valid email address when creating or editing your prosoccer.com account, as all communication regarding your order will be by email. You may check the status of your order or update any account information using the My Account link at the top right.
Some important stuff to keep in mind:
Pro Soccer processes all orders between 8:00 am and 5:00 pm (PST), Monday through Friday. Most orders are processed and shipped within 1-2 business days (excluding holidays). Processing time varies upon product availability and production requirements (name/number customization). Customized products may take 2-3 business days (excluding holidays) to ship out.
NOTE: Orders placed on Friday or over the weekend will not be shipped until the following business day, which will be Monday. Weekends are not considered business day nor do we process or ship orders on weekends. Please take that under consideration when placing your order.
*If you’ve ordered an item that is out of stock, we will contact you via email for more information.
**Ordering for Christmas or another national holiday, please see our Holiday Shipping Guideline section for details.
Okay, lets get into the needy greedy of everything related to processing and shipping.
So, How are Backorders Processed?
If an item you ordered shows backordered, the ETA will be noted on the product page and your order confirmation. You may receive periodic emails on the status of your backordered product, but rest assured we'll get it to you as fast as possible.
Lost or Stolen Packages
We are responsible for your package until it reaches the Post Office. After that, it is no longer within our control. At checkout, we recommend selecting the USPS Priority Mail delivery option, which includes up to $100 in insurance against loss or damage. If you do not pick Priority Mail shipping and the USPS loses or damages your order, Pro Soccer cannot issue a refund. Most orders are shipped via USPS and are insured by USPS.
IF YOUR PACKAGE IS LOST OR DAMAGED IN TRANSIT, IT IS YOUR RESPONSIBILITY TO FILE A CLAIM WITH USPS. WE DO NOT ACCEPT LIABILITY FOR LOST PACKAGES DURING TRANSIT! IF YOU PLACE AN ORDER AND YOUR SHIPPING ADDRESS IS A FORWARDING ADDRESS, IT IS YOUR RESPONSIBILITY TO CONTACT YOUR FORWARDING COMPANY OR SERVICE TO LOCATE YOUR SHIPMENT.
How Do Preorders Work?
If your item is on preorder, the ETA will be noted on the product page and your order confirmation. When placing a preorder, your form of payment will be immediately charged to ensure the product is reserved for you. You will receive an email updating you on the status of your order once your product has shipped. Just make sure to include firstname.lastname@example.org in your email whitelist or contacts so you always get our emails delivered to your inbox.
I'm Ordering Heavy Items. What Do I Need To Know?
If you're purchasing a goal or other such heavy, big items, these will probably be dropshipped to you from the manufacturer due to the size and weight of your order. Dropshipping from the manufacturer however can have 2-3 business days for processing (excluding holidays). But, no worries, we're on top of it all for you. You will receive an email updating you on the status of your order once your product has shipped.
Ordering For Your Team?
When placing an order for your club team, please allow up to 4 weeks for processing. We know, that sounds like a long time doesn't it? The processing time for these orders depends on product availability, production requirements, and seasonal changes. Please visit our team store page (ProSoccer Team Store) for further information regarding your team order.
How are Sales Taxes Calculated For Online Orders
Oh, this is simple. Sales tax will be applied to all orders shipped to a California address.
Ordering During The Holiday Season?
We know you want to get your package delivered quickly and on time. During the holiday seasons, please consider the following guidelines to be sure your package is delivered on time*. If ordering something that needs to be customized (ie: name and number jerseys or your own name on a jersey for example), there is an additional 3-5 days of processing time you should consider on top of the shipping time estimate.
UPDATED Holiday Shipping Cut-Off Dates for 2022
To give your package the best possible chance of getting to its destination before Christmas:
- Ground/USPS Priority: Order by 12/12
- Free Shipping: Order by 12/12
- UPS 3-Day Select: Order by 12/18
- Next-Day Service: Order by 12/22
Ordering During World Cup 2022?
Please be aware that there will be shipping delays during November and December 2022 simply because of the number of orders that come through.
We want to get your orders picked, packed, and shipped as fast as possible, but up to 5 days of delays are to be expected on top of the shipping service you've picked.
2nd Day Air or Next Day Air Shipping Services:
If you've selected any of the two shipping services such as 2nd Day Air or Next Day Air, we will help prioritize your order so you get the package(s) in time. All other shipping services will have delays. We apologize for the inconvenience.
Note: Shipping delays during the busy holiday season are not uncommon. We rely on the carrier and their ability to deliver our customers' packages on time.
Furthermore, custom orders during busy holiday seasons will require our customer service team an additional 5 days to process before shipping.
SHIPPING & DELIVERY
Our Normal (non-holiday) Shipping Rates & Options
Most orders are shipped by the next business day from our headquarters in Irwindale, California. If you select a shipping service that is NOT "air", there may be one additional business day added to the shipping time.
Shipping rates are calculated based on estimated package weight and shipping destination. A flat rate is available for qualifying orders. Shipments can be sent to both PO Boxes and Military APO/FPO addresses via USPS only.
Delivery times are based on when orders leave the Prosoccer.com warehouse. See available shipping methods and estimated delivery times below.
USPS Priority & Ground
Please keep in mind that USPS Priority and USPS Ground service do not guarantee delivery of your package within the advertised times. Often there can be one or more days of delays by the carrier which we have no control over that.
USPS Standard Shipping
Your package will be in transit for up to 5 business days. Typical transit times are 2-7 business days, depending on your delivery address. Weekends are not considered business days, nor do we process shipping during the weekend.
UPS 3-Day Shipping
The package will ship 3 business days after the order has shipped from our warehouse. Weekends are not considered business days.
UPS 2-Day Shipping
The package will ship 2 business days after the order has shipped from our warehouse. Weekends are not considered business days.
UPS Next Day
Your package will process the same day of the order & will ship the following business day.
NOTE: Orders placed on Friday or over the weekend will not be shipped until the following business day, which will be Monday. Weekends are not considered business days nor do we process or ship orders on weekends.
*Transit times do not account for order processing time. Please allow additional time for order processing.
** Custom orders will need additional 1-3 business days of processing time.
UPS GROUND SHIPPING
Please keep in mind that UPS Ground service does NOT guarantee to deliver the package exactly as advertised. There may be delays by the carrier which we have no control over.
I Need My Order Fast! Can I Get Express Shipping?
We get it, of course, you can! Just select Next Day Air, 2nd Day Shipping, 3 Day Select Shipping during checkout. None of the express shipping options include Saturday or Sunday delivery. We do not offer express delivery to PO boxes either so please make sure to have a valid address, not a PO Box for a shipping address.
What Happens When There Are Shipping Delays?
Shipping delays may occur during busy holidays or during the fall or spring season. Here at Pro Soccer, we will do our best to accommodate last-minute and expedited orders placed during these times. During these times some products are subject to delivery restrictions because of size and weight and may be delayed because of these reasons. We are not responsible for weather-related or shipping delays caused by shipping carriers.
Is It Possible To Get My Order In Separate Shipments?
Yes, that's possible. Due to size and weight limitations, orders may arrive in more than one package. Please allow a few days for all packages to arrive before reaching out to us regarding your order. The number of packages shipped will be indicated on the shipping labels and on your invoice.
We at Prosoccer ship worldwide. International shipping times are different and do take longer than domestic (USA) shipping. Please see shipping options at checkout.
Shipping to Canada
All Canadian orders are shipped by USPS Express International Mail. Please allow up to fourteen business days to receive your order. Be advised that your order total will be in US dollars.
In some cases, Canadian customers will be required to pay duties and taxes before they receive their package. Please take note of this extra cost, as it is not included with your Pro Soccer merchandise and shipping charges.
FREE SHIPPING PROMOTION POLICY & EXCLUSIONS
When returning an item, if the total of your order falls below the required dollar amount intended for Free Shipping (your promotional benefit), the original shipping cost will be reapplied and then deducted from the total dollar amount of your original order when processing your return.
*If you receive Free Shipping on any order, your order will be shipped via Economy Shipping within the United States only. Free Shipping offers and promotions only apply when shipped within the continental United States, excluding Hawaii and Alaska.
*Free shipping does not include heavy items such as Goals, Training Equipment, and any item over 10 lbs.
*Excludes ALL team sales including uniforms, shorts, socks, etc.
*Excludes ALL returns and/or exchanges.
RE: California & Kangaroo Leather
If you live in the wonderful state of California (we mean that we love this state!), we cannot sell or ship any products which contain kangaroo leather in the product. This is a California law and we have to abide the laws of this awesome state. Having said that, you have A LOT of other choices when it comes to footwear. So don't sweat it.
Having said that, if you do happen to place an order for footwear that has kangaroo leather and we happen to process that order, we do reserve the right to refund the full amount to you without notification. It's that strict, yes. We wish we could sell them in CA but we can't.